Running a UX audit for a major EdTech platform involves systematically evaluating the user experience to identify pain points and opportunities for improvement. The audit starts by defining the platform’s goals and key user personas, followed by analyzing the user flows to ensure they align with user needs and expectations. Key metrics such as accessibility, usability, and responsiveness are assessed across various devices and screen sizes. Heuristic evaluation is conducted to identify common UX issues such as navigation difficulties, content overload, or inconsistent design elements. User feedback is gathered through surveys, interviews, or user testing to gain insights into real user experiences. Finally, competitor analysis and industry best practices are considered to benchmark the platform’s performance. The outcome of the audit is a comprehensive report outlining actionable recommendations aimed at enhancing the user experience, improving retention rates, and increasing engagement on the platform.